Virtual IT Manager Team Member Job at Endurance IT Services, Virginia Beach, VA

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  • Endurance IT Services
  • Virginia Beach, VA

Job Description

Exciting Opportunity for Transitioning Active Duty Personnel!

We are seeking a Virtual IT Manager to join our Managed IT Services Team at Endurance IT Services. The Virtual IT Manager (vITM) manages the IT infrastructure of managed services customers acting as the primary technical contact and ensuring service delivery aligns with company standards. The vITM focuses on guiding customers IT and infosec strategy reducing reactive support and maintaining customer retention. The role involves managing 2030 clients. Work Schedule: 8am5pm Monday thru Friday with availability for overtime and weekends as needed.

Responsibilities:

  • Uphold core values: client satisfaction staff retention and community involvement
  • Develop and maintain client network knowledge and documentation
  • Perform regular onsite proactive services and simple technology implementations
  • Act as the primary implementation engineer for assigned clients
  • Implement and define best practices assess business risks and recommend upgrades
  • Ensure client satisfaction and coordinate with vCIO
  • Handle ticket escalation and perform rootcause analysis
  • Participate in special projects and tasks as assigned

Qualifications

  • Associate s degree in IT or related field required; Bachelors Degree preferred
  • 5 years of experience in network/IT systems and troubleshooting
  • Extensive proficiency with IT hardware and software including Microsoft server and desktop OS network components server virtualization and cloud services
  • Preferred certifications: Microsoft and Cisco
  • Position requires 80% travel

Special Note for Active Duty Military Members:

We value the skills and experience of active duty military members. Learn more about how you can transition to a civilian career with us by visiting

We can t wait to see what you bring to our team!

Strong technical skills to manage, maintain, troubleshoot, repair, and update software, hardware, and networking.

Job Tags

Remote job, Weekend work, Monday to Friday,

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