Job Description

We have an opening for a Full-Time Center Associate at our UPS Store in Northampton, MA. We are looking for someone who can not just do the job as listed but who also truly enjoys people. At our center in Northampton, we enjoy carrying a positive vibe, which we feel is essential to our thriving culture. The Center Associate delivers excellent customer service to all customers by receiving and processing packages for courier shipment, operating copiers, point-of-sale devices, processing mailbox renewals, packing items, and more. With training, the associate advises our customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a minimum of a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. We supply ongoing on-the-job training and training through software programs. Shifts Hours: Monday -Friday: 10am-6pm or 12pm-6pm, rotating. Rotating Saturdays: 9am-5pm Sunday- Closed Benefits:

• Paid lunch breaks
• IRA Retirement
• Excellent additional commission if you become a Notary Public.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices expertly and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Open and Closing the store once trained
• Performs other duties as assigned

QUALIFICATIONS

• Great daily attitude
• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pound

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