Ticketing Agent Job at TechOvex, Phoenix, AZ

RUM4VnpQb25mK1NHVktyVkI5NHpzdnEwa1E9PQ==
  • TechOvex
  • Phoenix, AZ

Job Description

Ticketing Agent Job Summary

Job Summary: As a Ticketing Agent, you will play a crucial role in providing excellent customer service by assisting customers with booking and managing their travel arrangements. Your responsibilities will involve issuing tickets, processing reservations, and ensuring passengers have a seamless travel experience. Attention to detail, excellent communication skills, and a customer-focused approach are essential for success in this role.

Ticketing Agent Duties And Responsibilities

Issue and confirm flight, train, or event tickets accurately, ensuring all customer information is correct.

Assist customers in making and modifying reservations, including seating preferences and special requests.

Provide exceptional customer service by addressing inquiries, resolving issues, and offering travel-related advice.

Handle payments, refunds, and payment-related inquiries, ensuring compliance with financial procedures.

Maintain accurate records of transactions, passenger information, and ticketing-related paperwork in accordance with company policies.

Ticketing Agent Requirements And Qualifications

Strong interpersonal skills with a customer-focused mindset and the ability to remain calm and professional under pressure.

Keen eye for accuracy when processing tickets and handling customer information.

Excellent verbal and written communication skills to effectively assist customers and collaborate with team members.

Comfortable using reservation systems, ticketing software, and basic office applications.

Willingness to work in shifts, including evenings, weekends, and holidays, as travel schedules demand.

Job Tags

Holiday work, Shift work, Afternoon shift,

Similar Jobs

Driftwood Hospitality Management

Hotel Chief Engineer Job at Driftwood Hospitality Management

Hotel Chief Engineer Location Daytona Beach, FL : Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality... 

Environment Control Southwest Ohio Incorporated

Daytime Janitorial Cleaning Job at Environment Control Southwest Ohio Incorporated

 ...libraries, & government buildings - in the Beavercreek area. Basic cleaning tasks - empty trash, dust, wipe down& sanitize surfaces, sweep,...  ...! SCHEDULE: Multiple Routes Available - M-F, MWF, TTRSA, Weekends, Etc.... Hours 2-4 hours a Day (10-20 per week) - Based on... 

Blue Bird Bus Sales Of Pittsburgh, Inc.-

School Bus Washer Job at Blue Bird Bus Sales Of Pittsburgh, Inc.-

 ...-round position with hours picking up slightly in the summer months due to state inspections. We offer flexible schedules, free CDL training, and free Friday lunches. After completion of a 90-day period you are eligible for our company paid life insurance and uniforms... 

Alter Domus

Global Head of Security Operations Job at Alter Domus

 ...about life at Alter Domus at careers.alterdomus.com JOB DESCRIPTION We are seeking a highly skilled and experienced Global Head of Security Operations to lead our security operations team. This role is critical in ensuring the safety and security of our global... 

Laurel Heights Hospital

MUSIC/ART THERAPIST Job at Laurel Heights Hospital

 ...organize, direct, or assess clinical and evidenced-based music therapy interventions to positively influence individuals' physical, psychological, cognitive, or behavioral status. Design or provide music therapy experiences to address client needs, such as using music...