Job Description
We are looking for a
Telecommunications Specialist to join our client’s team on a newly awarded program supporting their DoD customer’s Telecommunication Installation Support program.
This is a direct hire position with our client with a salary range of $60-75k. A current DoD Secret clearance is required. Individuals must reside within commutable distance of Richmond, VA in order to work onsite full time.
Responsibilities Include: - Responsible for directing technical work on projects.
- Performs a variety of analyses and prepares appropriate documentation.
- Prepares and makes briefings and presentations.
- Leads team in on-site management of installations.
- Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity.
- Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules.
- Coordinates with the TOPM and Government points of contact to ensure accurate solutions and user satisfaction on technical matters.
- Conduct testing, deployment, troubleshooting, and decommissioning of telecommunications devices.
- Troubleshoot and resolve issues related to ISDN, analog, and VoIP end-user devices, conference phones, and peripherals.
- Provide Tier 2 support inclusive of a variety of telecommunications solutions, transport methods, connections, protocols, hardware, and software.
- Deliver and install telecom equipment to customers and remove hardware from customer locations as required.
- Update asset records and complete tickets assigned in ServiceNow.
- Configure and troubleshoot VoIP hard phones, softphone numbers, Extension Mobility profiles, and voicemail.
Requirements - Must be a US Citizen with a current DoD Secret clearance.
- Seven (7) years of progressive IT experience.
- Applicants must reside within a commutable distance of Richmond, VA.
- Experience with and knowledge of a variety of telecommunications technologies.
- Excellent customer support and experience providing IT support directly to end-users.
- Experience with Cisco Unified Communications Manager
- Must have a valid driver's license.
Desired: - DoD telecommunications experience. DLA or DISA experience is highly preferred.
- CCNA certification preferred.
- Information Assurance (IA) certification, such as the CompTIA Security+ CE, is preferred.
Environment: - Must be able to sit at computer for extended periods of time.
- Must be able to lift at least twenty pounds.
- Must be able to access and work within telecommunications locations to include telecom closets, end-user work/desk space, plenum space, etc.
Job Tags
Full time,