Job Description

What You'll Be Doing:

As the Order Fulfillment Supervisor, you have the opportunity to provide support and supervision to the Order Entry team. Builds and maintains a strong relationship with customers, vendors, suppliers and those they are assigned to supervise. Acts as a champion with customer issues and concerns, is the expert on product, inventory and escalation issues.

Shift:

Monday - Friday; 8:00am - 5:00pm

Why Rinchem:

Are you ready to embark on a thrilling career that combines innovation, efficiency, and global impact? Look no further than joining a leading chemical logistics and transportation company, Rinchem. As a vital player in this dynamic industry, you'll experience firsthand the unparalleled opportunities it offers. You’ll be at the forefront of revolutionizing supply chain management and ensuring the safe and reliable transportation of crucial chemicals worldwide. Work alongside a diverse team of experts, collaborating on cutting-edge solutions that drive sustainability, optimize operations, and adhere to stringent safety standards. With each day presenting new challenges and chances for growth, a career in chemical logistics and transportation promises not only a stimulating work environment but also a chance to make a lasting difference in the world.

Rinchem is an innovative chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity and pre-packaged chemicals, gases, and hazardous goods. Rinchem works with Fortune 500 and regional customers in exciting industries like semiconductors and electronics, biotech, pharmaceutical, aerospace and defense, and other manufacturing industries to streamline some of the most complex and demanding supply chains. Rinchem has active operations in the United States, Israel, South Korea, Taiwan, Ireland, and Malaysia.

Founded in 1976, Rinchem provides its customers with world-class warehousing, trucking, international freight forwarding, logistics technology, and data analytics to bring the highest performance and value to its clients’ supply chains. The company manages a diverse network of temperature-controlled and hazardous material warehouses in locations across the globe. Additionally, Rinchem has an extensive team of hazmat-trained drivers and a large fleet of specialty vehicles including temperature-controlled, hazmat-customized trucks and trailers. Rinchem’s transportation and warehousing network are linked through the company’s proprietary, web-enabled software Chem-Star ® that provides customers with real-time visibility into inventory location and status.

In 2022, Stonepeak Partners, a leading alternative investment firm specializing in infrastructure and real assets, announced a definitive agreement to acquire a majority stake in Rinchem. This partnership allows Rinchem to tap into Stonepeak’s deep experience in owning and growing mission-critical infrastructure businesses globally. Join Rinchem and be part of shaping a brighter future for global technology.

Why You'll Like This Job:

• Great people and a great place to work
• Exciting and challenging work that helps build the future of technology from the foundation up
• Flexible working environment where you can fit life around work—we call that balance
• Opportunity to guide and lead others while furthering your career

Scope and Responsibilities:

Primary Responsibilities of the Job: Other customer critical tasks assigned as needed  

Supervisory Duties:  

• Responsible for managing the performance of all employees; including performing Scorecard Review, coaching and mentoring employees, recommending and escalating disciplinary issues to the Order Fulfillment Manager. 
• Responsible for setting individual and team daily performance standards.
• Responsible for coordinating with staff members to meet all client expectations in a proactive manner so that all employees are empowered to accomplish their responsibilities with minimal day-to-day instruction. 
• Coordinate with staff members to ensure that the highest standards of customer service and safety are consistently met. 
• Acts as the RTT Trainer for Order Entry. Ensure that all processes are documented and proficiency in each task is observed. Schedule and perform training and cross training among staff members to ensure coverage for absences, employee turnover and job enrichment of staff members. Must be proficient in all tasks performed within the CSC. 
• Communicate with external customers regarding product supply, problems, etc. 
• Handle research projects as necessary. 
• Analyzes data and prepares reports to communicate findings and recommendations for process improvement to the Order Fulfillment Manager and Director. 
• Maintain files in accordance with record retention procedures, updating them on as-needed basis. 
• Communicate with the Order Fulfillment Manager on any problems encountered during work shift or problems with someone under their supervision. 
• Promotes and maintains a positive rapport with customers and vendors. 
• Use professional phone etiquette. 
• Maintain systems as well as connections of new equipment & software. 
• Assist and provide training and support for new employees at other CSC’s.
• Participation in weekly Safety/Operations Meetings. Meetings are to address safety issues, service improvement to clients, update and review applicable SOPs and Corrective Action Reports. 
• Active participation and leadership in bi-weekly CSR Forum meetings. 
• Coordinates with the Order Fulfillment Manager and appropriate stakeholders to effect continuous improvements in CSR operations via software improvements, process improvements, etc. 
• All other administrative duties as assigned by the Order Fulfillment Manager. 

Customer Service Duties:  

• Performs the following and any other applicable 101 employee duties in the absence of primary, assigned employees. 
• Performs order entry into the Chem-Star WMS and/or customer system(s) of record. 
• Serves as a single point of contact for assigned customer interactions and ad hoc troubleshooting that may arise from routine business operations. 
• Serves as the main contact when a customer has a request that is considered outside of the routine. 
• Initiates and receives telephone and email communication with customers. 
• Creates necessary ad hoc presentations for customer meetings. 
• Escalates as appropriate to the Manager and communicates with customers as needed or requested. 
• Participate in customer meetings. 
• Aids with customer audits. 
• Manages customer purchase orders. 
• Researches escalated issues and communicates back with customer in a timely manner. 
• Research into customer complaints and or escalations related to Rinchem’s Deviation / CAPA documented problem-solving process. 
• Notifies customers of products placed on hold, expired or rejected status in the Chem-Star WMS.
• Act as liaisons with customers that are visiting the service center. 
• Research customer questions and inquiries and reports findings in an agreed-upon, timely manner. 
• Is responsible for the hiring, training, and development of all local OFS personnel  
• Acts as a backup when there is an absence of any 101 employees
• Trains backup [or 2-in-a-box] to perform all functions for their assigned responsibilities. 
• Performs other tasks as assigned by the Order Fulfillment Manager. 

Reasonable Accommodation:

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation at any point in the application process, please contact us via email at accommodations@rinchem.com so we can connect you with someone that can assist you.

Our Commitment To You:

Our aim is to foster a culture where every member of Rinchem feels valued, supported, and inspired to achieve individual and corporate goals with character, competence, and commitment. This includes providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability status, political affiliation, veteran status, and socioeconomic background.

Qualifications:

Qualifications: 

• Ability to multi-task in an extremely fast paced environment
• Proficient in managing a staff where accuracy is necessary and expected 

Experience and Education: 

• Bachelor’s Degree or some college desired or equivalent years of work experience 
• Data Entry/Typing 
• Necessary certifications as required: local regulatory training
• At least 3 years of customer service and order entry experience 
• Supervisory experience preferred 

Communication Skills: 

• Ability to initiate and maintain relationships with internal and external customers 
• Ability to create accurate, meaningful and professional correspondence 
• Strong coaching and developing skills 
• Strong understanding of customer cut-off times, SLAs and Warehouse procedures 

Computer Skills: 

• Computer Literate 
• Ability to learn customer system(s) of record 
• Accurate data entry
• Familiarity with ChemStar and WMS System 
• MS Office suite skills and experience (MS Word, MS Excel, MS Outlook and MS PowerPoint) 
• Familiarity with Deviation/CAPA system and ability to help determine root cause and make suggestions for continuous improvement 

Certificates, Licenses, and/or Registrations: 

• Ability to obtain and retain Rinchem Supervisor Training Certification 

Other Skills and Abilities: 

• Ability to compile and analyze data and prepare reports from the data. Requires visual acuity, reading skills, mathematical skills, and analytical skills.

Job Tags

Full time, Work experience placement, Local area, Worldwide, Flexible hours, Shift work, Monday to Friday,

Similar Jobs