Job Description
JOB SUMMARY: Oversees the Front Desk operation and the department’s employees ensuring that guest service is the #1 priority. Supervises all department clerks, auditors, and recreation personnel (i.e. Lifeguards, and Recreation Attendants).
KNOWLEDGE, SKILLS and ABILITIES:
- Bachelor Degree in Hospitality, Recreation or Travel Management or High-School Diploma with (3) years or more experience as a Front Desk Supervisor or similar.
- Must be well organized, detail orientated, handle multiple events, have exceptional telephone etiquette and have outstanding customer service skills
- Must have a professional courteous and friendly manner
- Exhibits excellent listening and negotiation skills and the ability to ask open ended questions
- Must be able to stand for up to four (4) hours at a time
- Must have the ability to work under pressure
- Experience with Room Master a plus.
- Must have proven communication skills both written and oral
- Competence in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) required
- Must remain flexible with schedule to accommodate business needs, including weekends & holidays
- Must be able to perform tasks in a safe manner and adhere to company policies and procedures
ESSENTIAL FUNCTIONS:
Through the training process and current experience, the following skills and abilities are required to successfully perform this job.
- Oversee and provide assistance to the Front Desk and Activities Supervisors in the interviewing, selecting, supervising and evaluating of job performance of the front desk agents and activity associates.
- Supports supervisors in oversight and motivation of staff to ensure that proper guest service is the number one priority.
- Oversee that the Supervisor is coordinating the training of new employees and the on-going training of front desk staff.
- Ensures that employees’ performance is evaluated in a timely manner
- Ensure that all Front Desk Procedures are completed daily (i.e. bucket checks, call backs, signature procedures, etc.).
- Achieves a high level score from Secret Shopper reports.
- Answer switchboard calls in a professional and friendly manner.
- Operate the front desk system to make reservations. Pre-blocks rooms and cabins.
- Check guests in and out using the established US Hotels procedures
- Monitors cash flow and credit operations of the desk while maintaining accuracy in account handling and reconciling any discrepancies. Maintains key control.
- Maintains room inventory by keeping abreast of all revenue lost through out of order rooms and other maintenance problems. Resolves such problems in a timely basis with Maintenance and Housekeeping.
- Maintains and upholds all Front of the House and Activities operations while setting the standards of high guest service.
- Finds and implements professional resolution to problems and complaints as they occur.
- Communicates with the GM and AGM on a daily basis regarding operational developments of concern.
- Interfaces with the sales office to coordinate group room details.
- Assist supervisors when needed while approving all weekly time sheets /payroll, purchase orders, and invoices. Update time & attendance point sheets as needed.
- Participate in property meetings and employee functions as required.
- Act as Manager On Duty as required.
- Performs other duties as assigned.
Perks offered: Employee friendly environment, training opportunities, transfer opportunities, holiday pay, paid time off, meal plan, room, food & retail discounts, incentives, recreation facility usage, 401k, free overnight stays at the Great Ohio Lodges and 50% discounts on Regency Hotel Management properties. Health, Dental, Vison, Short Term Disabitlity, Long Term Disability, Supplimental Life Insurance.
Apply on our website saltforkparklodge.com, Indeed, other career sites, or the lodge front desk.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
CERTIFICATION/TRAINING REQUIREMENTS:
Need CPR/AED training
Need TiPs training
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Job Tags
Holiday work, Full time, Temporary work, Local area, Flexible hours, Night shift,