Job Description

Job Title: Air Export Agent Pay Range: $25‐/hour (DOE) Business hours: 9am-6pm Location: Torrance, CA Work Style: On-site Summary: Receive and process export client’s shipments via truck, airline and steamship companies. Responsible for executing all functions related to the successful operation of this position and providing top notch customer service with continual improvement in mind. Help and organize warehouse when needed. Responsible for executing all functions related to the successful operation of this position and to provide top notch customer service with continual improvement in mind Primary Responsibilities: Communicate with carriers, overseas agents, and customers via telephone and email. Take booking requests and export customer service calls. Make sure having current buying/selling rates set-up for every export shipment. Complete proper export documentation and send pre-alerts. Request documents from shipper as required, this includes the power of attorney, commercial invoice, packing list, insurance certificate and SLI. Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments. Help and organize warehouse Create quotations for customers’ request Review standard operation procedures to ensure compliance with all regulations, TSA, ISO, IATA, IMDG and Export Control including AES/EEI. Notify customers of any delays regarding arrival or delivery of their cargo. Responsible for special shipments involving perishables and/or be in-charge of special accounts. Close out files in a timely manner within 2-5 days. Dispatch drivers to customers to pick up freight and monitor its arrival for consolidation. Handle accounting processes accurately and in a timely manner as they apply to the export department. May require driving company van, forklift, and use of scales. Proper trainings required Perform other duties as assigned. Cross Train as time permits Knowledge and skill requirements: Basic English reading, writing and arithmetic skills required Minimum high school diploma or equivalent Ability to organize and assemble documents containing data from various sources Knowledge of office processes, procedures, and technology Hazardous Materials training in accordance with regulations. Knowledge of government regulations including but not limited to TSA, CBP, ITAR, and EAR. Computer literate to perform the operation Working experience with an International Freight Forwarder is preferable Excellent communication, presentation and negotiation skills Aggressive individual to achieve revenue and sales goals Working Conditions: Working conditions are normal for an office environment Work may require time in the warehouse and/or outdoors Regular work hours: 9:00 am – 6:00 pm on Monday through Friday Benefits: Medical / Dental / Vision / Life 401K and PTO (paid time off) and paid holidays Competitive Base salary To apply, please send your resume to ydoro@pasona.com

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